Press release
Reuter Brooks speeds London courier delivery service
with ntl:Telewest Business
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London-based courier company takes on
new voice and data platforms to improve speed of
business
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ntl:Telewest Business network provided
needed level of support for 24/7 network uptime at firm’s new
office in Bloomsbury
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By migrating away from the incumbent
communications provider, company vastly improves customer
service
1 May, 2007. ntl:Telewest Business, the supplier
of communications services to the public and private sectors, has
enabled leading London courier firm Reuter Brooks to assure faster
delivery practices and better customer service with the
installation of improved voice and data services.
On average, Reuter Brooks has the fastest
courier delivery times in central London and deals with many
time-sensitive documents for legal and other sectors. With 60
office personnel and 180 couriers on cycles, motorcycles and in
vans everyday, Reuter Brooks has a fast-paced workforce. The
company recently moved offices within Bloomsbury and took advantage
of the timing to change from its incumbent telecommunications
supplier.
A major factor in its choice of ntl:Telewest
Business was to gain improved customer service and a 24/7
communications environment to match its pace of business.
ntl:Telewest Business has provided an ISDN solution and 10
Megabits-per-second (Mbps) internet connection to deliver
sophisticated voice and data services.
“The courier business is one of the most
fast-paced and time-sensitive operations there is,” said Sam
Meredith, customer service agent at Reuter Brooks. “If I can’t take
bookings quickly via phone and over the web, I can’t do my job as
rapidly as our customers need. The voice and data lines provided by
ntl:Telewest Business were up and running as soon as we moved and
the office change did not interrupt our business one little
bit.”
Stewart Elsey, IT manager at Reuter Brooks said:
“Our account handlers at ntl:Telewest Business are quick,
responsive and professional. The difference between the level of
service we are provided by ntl:Telewest Business and the incumbent
supplier is astonishing. With the incumbent, every request was
treated as if we were asking for the world – and it would take as
long as if we were. In contrast, ntl:Telewest Business is like a
well-oiled machine.”
Reuter Brooks historically utilised ntl:Telewest
Business’ internet services, but chose to also use its voice
services while maintaining the same range of direct dial phone
numbers.
“This is exactly the type of company that can
deliver enhanced customer services through better communication –
one that depends on providing efficient, fast services to a growing
market,” said Phil Stewart, head of business markets, London, for
ntl:Telewest Business. “To improve Reuter Brooks’ perception of its
communications supplier by such a vast amount is a real coup for
us. It demonstrates that the way we deliver for our customers is at
the heart of our business.”
Notes to the editor:
About ntl:Telewest Business
ntl:Telewest Business, part of the UK’s second
largest fixed-line telecommunications company, is a leading
communications provider to businesses, public sector organisations
and service providers in the UK. It delivers a complete portfolio
of voice, data and internet solutions nation-wide.
ntl:Telewest
Business sales and support teams are located across the UK, in
close proximity to our customers, as part of a commitment to
deliver superior customer service.
ntl:Telewest Business delivers services over the
Group’s £13bn investment in its state-of-the-art infrastructure
giving business customers access to the largest alternative network
in the UK.
ntl:Telewest Business is trusted to provide
critical communications to high profile customers
including: Heathrow's Terminal 5, Birmingham City Council and
Cambridge County Council.
For further information go to http://www.ntltelewestbusiness.co.uk
About Reuter Brooks
Reuter Brooks has been operating for 23 years and for the first
ten years concentrated solely on servicing demanding city clients
such as solicitors, accountants, Investment Banks and surveyors. We
have diversified our client base more over recent years, expanding
very successfully into other industries, namely the Media sector.
We now hold two of the four largest magazine houses in the UK, e.g.
publishers, public relations and advertising sectors, and are proud
to retain more than 35 per cent of London’s top 100 law firms as
customers.
We operate out of six London locations, three of
which are operational headquarters, the other three being sites
managed by our Onsite Operatives (OSO’s). We operate 24 hours, 365
days per year and are committed to parcel delivery, covering up to
two thousand courier journeys per day.
ntl:Telewest Business
press contacts:
Rebecca Tyrer, PR Manager
ntl:Telewest Business
T: 01256 754 715
E: rebecca.tyrer@virginmedia.co.uk
Emily Farrell, Press Office
Rainier PR
T: 020 7494
6573
E: efarrell@rainierpr.co.uk