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Press release

ntl:Telewest Business fulfils communications brief for leading Scottish legal firm

Tayside-based legal firm adopts advanced communications service to increase accessibility and availability of its solicitors
IP Multimedia will increase client-facing time and reduce travel for 140 personnel
Bespoke network links eight regional offices to reduce telephony costs, provide scope for expansion and increase information security

31 May, 2007. ntl:Telewest Business, the supplier of communications services to the public and private sectors, is enabling Miller Hendry Solicitors & Estate Agents to further improve its client service by increasing the accessibility and availability of solicitors. A fast, modern and secure communications infrastructure is being delivered to connect the company’s eight offices in the east of Scotland, bringing new technologies that can reduce communications overheads, simplify the sharing of information and free up time for personnel.

ntl:Telewest Business is rolling out its IP Multimedia service to all 140 solicitors and support staff, enabling them to increase client-facing time and reduce travel, particularly between the firm’s offices. IP Multimedia is a suite of communications tools that make it easy to determine whether colleagues are available through online presence information, enabling questions to be answered more quickly, group dialogue to be undertaken faster and meetings to be conducted online rather than in person.

IP Multimedia, which combines telephony with instant messaging, video calling, phone directories and presence indicators, will be run over a bespoke network that ntl:Telewest Business is building to connect each of Miller Hendry’s eight offices in the Tayside area. The services will reduce the company’s telephony costs and provide a flexible means of supporting future expansion.

Miller Hendry was founded in 1723 and is one of the largest solicitors firms on Tayside.

Ernest Boath, Partner, Miller Hendry, said: “Our senior partners can spend one or two days a month on the road travelling back and forth between our offices in Perth and Dundee. This new communications package is a real leap forward. It will enable us to both increase the amount of time spent working with our clients while reducing the time we spend travelling. The side benefit is that it can reduce our overheads too.”

Lee Hull, Head of Business Services for ntl:Telewest Business in Scotland, said: “Running IP Multimedia over a brand new network will enable Miller Hendry to take its communication to another level. It provides a clear route to increasing the accessibility and availability of solicitors. These types of fundamental enhancements to the way companies communicate demonstrate that our customers’ business goals are the core of our business.”

About ntl:Telewest Business

ntl:Telewest Business, part of the UK’s second largest fixed-line telecommunications company, is a leading communications provider to businesses, public sector organisations and service providers in the UK. It delivers a complete portfolio of voice, data and internet solutions nation-wide.

ntl:Telewest Business sales and support teams are located across the UK, in close proximity to our customers, as part of a commitment to deliver superior customer service.

ntl:Telewest Business delivers services over the Group’s £13bn investment in its state-of-the-art infrastructure giving business customers access to the largest alternative network in the UK.

ntl:Telewest Business is trusted to provide critical communications to high profile customers including: Heathrow's Terminal 5, Birmingham City Council and Cambridge County Council.

For further information go to http://www.ntltelewestbusiness.co.uk/