Press release
Yorkshire Water invests heavily in advanced communications
network to drive customer service excellence
- 130 sites to be linked with advanced communications
network
- Improved communications services for 2,500 employees
28 November, 2006. ntl:Telewest Business, the supplier of
communications services to the public and private sectors, is
enabling Yorkshire Water to deliver better customer service. One of
the region’s biggest companies, Yorkshire Water supplies 1.24
billion litres of drinking water every day, the equivalent of a
glass of water for every person on the planet. The new network will
produce better customer service across the region through greater
staff efficiency and pave the way for future advances in
communication.
The unification of Yorkshire Water’s 130 offices with an
Internet Protocol Virtual Private Network (IPVPN) will enable the
company’s employees to streamline and enhance customer care and
service. The IPVPN provides a secure, flexible, scalable and fully
managed infrastructure for carrying voice, video and data traffic.
Other benefits include increased productivity, in addition to the
cost benefits of carrying all traffic on the same network.
James Lockwood, Infrastructure Manager said: “We are already
ranked as the number one utility company in the UK, and key to our
continued business success is providing excellent customer service
which remains at the core of our business. However, our desire to
exceed our own high standards is infinite and ntl:Telewest Business
is helping us to not only improve the lives of our customers, but
those of our employees through greater unity and efficiency across
our offices.”
Yorkshire Water operates more than 700 water and sewerage works
and 120 reservoirs, and is also responsible for operating 40,000
miles of water and sewerage mains, enough pipework to
circumnavigate the earth.
“Customers and the team that provides them with the service are
among the most important elements in any business,” said John
Cunningham, director of business markets for ntl:Telewest Business.
“Service levels in the utilities industry have long been under
scrutiny and Yorkshire Water’s desire to instigate a more joined up
approach will inevitably lead to even better levels of customer
care and help retain its position as a leading light in the utility
industry.“
Installation of Yorkshire Water’s IPVPN network, which has a
bandwidth of between 8 Megabits-per-second (Mbps) and 1
Gigabyte-per-second (GBps), is scheduled to start in December
2006.
About ntl:Telewest Business
ntl:Telewest Business, part of the UK’s second
largest fixed-line telecommunications company, is a leading
communications provider to businesses, public sector organisations
and service providers in the UK. It delivers a complete portfolio
of voice, data and internet solutions nation-wide.
ntl:Telewest Business sales and support
teams are located across the UK, in close proximity to our
customers, as part of a commitment to deliver superior customer
service.
ntl:Telewest Business delivers services over
the Group’s £13bn investment in its state-of-the-art
infrastructure giving business customers access to the largest
alternative network in the UK.
ntl:Telewest Business is trusted to provide
critical communications to high profile customers
including: Heathrow's Terminal 5, Birmingham City Council and
Cambridgeshire County Council.
ntl:Telewest Business press contacts:
Tara Flanagan, PR Executive
ntl:Telewest Business
T: 01256 753101
E: tara.flanagan2@ntl.com
Emma Ballard, Press Office
Rainier PR
T: 020 7494 6581
E: eballard@rainierpr.co.uk