Press releases
AIRMILES signs ntl:Telewest Business for 15 million minutes of
voice traffic per annum
- Travel loyalty scheme company will use network technology for
UK call centres in two-year contract
- Call volumes to exceed 1 million per month
- Upgraded Advanced Call Connect platform selected for strong
security features
12th September 2006. ntl:Telewest Business, the supplier of
communications services to the public and private sectors, today
announced that AIRMILES has signed a contract to utilise its
inbound call management solution, Advanced Call Connect, for its
call centre locations across the UK. AIRMILES is the UK’s most
popular travel loyalty scheme, enabling customers to contribute to
mileage accounts through purchases from 80 online and high street
retailers.
AIRMILES will now utilise Advanced Call Connect to deal with its
reservations and enquiries received at call centres located in
Warrington and Crawley. The contract covers a two-year period and
is valued at more than £1.2m.
This new deal represents an expansion of the partnership with
AIRMILES as ntl:Telewest Business has been a technology partner to
the company for the past six years, providing voice circuits and
non-geographic phone numbers. AIRMILES is owned by British
Airways.
The selection criteria used by AIRMILES hinged upon ntl:Telewest
Business’ graphical web-based user interface allowing real-time
changes to be made to the system, simply and easily, by AIRMILES in
response to changing business requirements or emergency
situations. The selection was also based on ease-of-use for
staff, a bespoke training programme and effective management of all
call traffic regardless of the volume. AIRMILES confirmed that 15
million minutes of traffic would be completed over the ntl:Telewest
Business network per annum.
“We are delighted to further expand on a strong partnership with
the BA family of companies.” said John Cunningham, Director of
Business Markets for ntl:Telewest Business. “With a volume of
traffic this high, this partnership represents a large contract for
us and for the product. We were selected based on the capability to
provide staff-friendly products and our ability to further enhance
the service provided by AIRMILES call centres.”
David Fearn, IT Service Manager for AIRMILES, said: “We were
extremely impressed by the solution offered by ntl:Telewest
Business and the swift and efficient migration programme.
ntl:Telewest Business was the obvious choice because we knew that
the high service levels and support from its project management
teams would ensure a painless install.”
About ntl:Telewest Business
ntl:Telewest Business, part of the UK’s second
largest fixed-line telecommunications company, is a leading
communications provider to businesses, public sector organisations
and service providers in the UK. It delivers a complete portfolio
of voice, data and internet solutions nation-wide.
ntl:Telewest Business sales and support
teams are located across the UK, in close proximity to our
customers, as part of a commitment to deliver superior customer
service.
ntl:Telewest Business delivers services over
the Group’s £13bn investment in its state-of-the-art
infrastructure giving business customers access to the largest
alternative network in the UK.
ntl:Telewest Business is trusted to provide
critical communications to high profile customers
including: Heathrow's Terminal 5, Birmingham City Council and
Cambridgeshire County Council.
ntl:Telewest Business press contacts: