Fast, efficient communications
Connecting you and your customers
Business today is all about increasing flexibility and managing
customers fast, cost effectively and efficiently - the enabling
tools are integrated networks and converged applications and
services. Yesterday’s silos are being replaced by centralised
databases, switched networks by faster network technologies.
Today’s high speed networks offer new opportunities and
technologies which make it easier to manage and control the way you
communicate. Running only one network for all your communications
traffic makes doing business faster and more convenient. It makes
it easier to open up new communication channels with customers and
links into your company applications.
You can set up your networks so that voice call charges are
eliminated within a closed user group - savings you can pass on to
customers.
Managing customers
Centralised databases hold all the information relating to a
particular account in one place making it easy to segment customers
and offer different quality of service according to their value.
Being able to target marketing campaigns to chosen groups of
customers increases their success.
Self service options save time and money: customers can directly
access their accounts online, pay bills, request information and /
or new services and products.
Selected clients and suppliers may be given direct access into
company databases and applications via a secure extranet to manage
their own accounts, service levels and products. Allowing suppliers
into your stock lists, ordering or purchasing applications helps
streamline the supply chain - making it faster and contributing to
overall efficiency.
Seamless end-to-end always-on broadband networks connect you and
your customers efficiently and fast, regardless of how they choose
to contact you.
Staying in touch
Whether you run it inhouse or outsource, a contact centre acts
as an extension of your company. Agents answer the phone with your
name and, by securely integrating the centre with your systems,
staff can access your sales catalogues, billing systems, marketing
campaigns or other information you consider necessary to fulfil the
needs of your customers.
Harnessing the sophistication of high speed and integrated
communications networks makes it easier and possible for even small
players in large markets to compete and to do so with all the
features / functions / flexibility of a big organisation - but
without breaking the budget.
How we can help
If you demand the best from your inbound voice traffic, then our
Customer Contact Solutions could be for you. This state of the
art platform, designed to meet the modern demands of the busy
organisation, provides a range of value added services to enhance
the productivity and effectiveness of your inbound call traffic.
Our solutions include routing management, reporting, self-service,
interactive services and fully integrated hosting solutions.
Solutions for improving customer communications
- Converged Solutions - IP technologies have
set business buzzing with opportunities to transform customer and
employee communications, including IP Multimedia and IP
PBX.
- LAN Solutions - The bedrock of today’s
advanced communications solutions is a rock-solid, properly
designed and implemented LAN (Local Area Network).
- Customer Contact Solutions - Solutions include
routing management, reporting, on-disk billing and inbound call
analysis, self service, interactive services, fully integrated
hosting solutions and telemarketing numbers.
- Site to
Site Connectivity solutions - Connect sites, customer
databases and customer service staff seamlessly, regardless of
geographic location.
We can also help with your other needs; to find out more, please
contact us.