Billing changes
May 2008 customer mailing
1. I am not sure why you have sent this
letter?
We are upgrading our billing systems and
as a result we are moving you from one system to another.
The new system means that your invoice(s) will look slightly
different and you will have a new six digit account number.
2. Is my Direct Debit
number changing?
Yes. However, there is nothing you need to do, as your
Direct Debit Reference number will change automatically for
you. Your new Direct Debit Reference number is enclosed with
the letter we have sent you.
If you have multiple Direct Debit accounts, then you will still
continue to keep these but you will simply have new reference
numbers.
3. Will my service be impacted?
No – there will be no impact to the service that you
receive.
4. Why have you made these changes?
We are consolidating our billing platforms, in order to improve
our systems and our service to you.
5. Why have I received so many letters?
In order to clearly explain the various changes to you, we have
split the letters depending on your payment type (i.e. if you do or
don’t pay by Direct Debit), as the circumstances are slightly
different.
6. When I call to book a fault do I quote a different account
number?
Please quote your new account number(s) should you experience a
fault. Your new account number(s) will be printed on your
invoices from 6 June onwards. In the meantime though, please
continue to use your existing account number.
7. Does this make any difference to any new services I
wish to add to my account?
No.
8. Will my invoice look different?
Yes – your new account number will move to the
top right hand corner of the invoice. Please remember to
quote your new account number(s) in the event of a query on your
invoice.
We have created a bill explainer to show you what your new
invoice will look like and this can be found at www.ntltelewestbusiness.co.uk/billing.