Video transcript

Introduction 

I would love to dazzle you with witty wordplay or poetry but as ntl:Telewest Business is about efficient, fast delivery – let me get straight to the point.  You have just joined the Telecoms 2.0 Online Conference.

The site will introduce you to Telecoms 2.0 – what it is about, the benefits and how it can transform your business. No marketing gimmicks. Simply all the information that you require.  Besides the white papers, corporate brochure, product information sheets and customer case studies, you’ll also find supporting video content. There are keynote interviews, panel sessions and podcasts.

So, choose from any of the menu options or continue to watch this major motion picture.

What it is and how it will transform your business

So? You ask:  What is Telecoms 2.0?  How will it transform your business? 
 
Telecoms 2.0 is about speed, flexibility, reach, resilience and reliability 

And it’s available across the UK. Today! Our Next Generation Network with its fibre optic infrastructure moves vast amounts of data around your organisation at light speed – Anytime. Anywhere.

What this means for you is that you will be able to run a business that can perform tasks more quickly, is more inventive under pressure, offers flexible working benefits and adapts to the ongoing pressure of business change in a way that is future-proof.

But we’re not just making impressive promises about our network capabilities, it’s also about our approach to providing and sustaining quality services. At the heart of Telecoms 2.0 is our commitment to a new way for a telco to do business.

We’ve recognised a need for service flexibility… …a need for a collaborative, empowered relationship with our customers.

Working together to establish what services best fit customer’s needs, when best to introduce them and how to ensure they receive  the level of operational flexibility that they require. The key to this approach is network ownership and the accountability to customers that it allows.

It's about personal attention.   We will work with you to define your needs, provide advice on what would work and then create a network solution for your company. Ultimately, we will judge our success, by the contribution we make to yours.

But I think you’ve heard enough from me… here’s something my colleagues prepared earlier…

The benefits 

The telecoms sector is embracing the need for greater flexibility, resilience, speed and reliability.

Unlike communications networks of the past, our Next Generation Network brings with it technical sophistication with the ability to handle vast quantities of voice, data and internet traffic over the same connection.

Whereas traditional networks utilise point-to-point communications to create a Wide Area Network (WAN) and separate networks for voice and data, our NGN can be used to establish and run large-scale private networks that deliver advanced communications services as a single network-entity.

Staff in the UK reportedly work some of the longest hours in Europe and so striking a good work/life balance has become an increasing priority.

Research conducted by ntl:Telewest Business found that 48 per cent of office workers would feel healthier without the stress of commuting. Telecoms 2.0 enables this by provisioning powerful, flexible working solutions over our advanced network. 

Whereas previously individuals had to use fragmented applications and services – remote VPN connection, juggling phone calls, limited file server access – Telecoms 2.0 capabilities enable communications tools to converge into one working environment. Given that they carry converged IP services, they enable voice, data and internet traffic to be carried over the same high-capacity network. This creates a platform for a single, powerful communications environment, which organisations can have configured to how they want their remote workers to communicate and interact.

ntl:Telewest Business works with customers to ensure the most appropriate services are deployed for each customer and then supported by our vast, resilient network.

The mindset of our people is to go the extra mile. Our philosophy is to be ‘local everywhere’ – close enough to our customers to understand their needs, their markets, their issues and big enough to connect their offices across the UK. Our people are accredited. Our Service Managers are ITIL qualified and our Project Teams have PRINCE2 and APM qualifications.

Next Generation Network  

Telecoms 2.0 delivers!  The promise the entire industry has been working towards is now a reality. A Next Generation Network. Nationwide. £13 billion worth of network infrastructure. 38,000 network breakout points. 330 Points of Presence -  all independently certified to perform to levels required for voice, data and video traffic. All impressive figures which illustrate our investment and our commitment to meet growing demand for bandwidth from our customers.

But it’s not all about figures, it’s about real solutions and real delivery.

Those 38,000 network breakout points, plugged into our nationwide fibre-optic network, delivers the most advanced of the UK’s two national networks to the vast majority of commercial premises in the UK.

Our Next Generation Network delivers high-speed Ethernet and IP services across the whole country and provides a platform for a new generation of bandwidth-hungry applications. And that’s an unrivalled claim for any other telco..

And here’s another impressive word: Ownership. ntl:Telewest Business has its own network.  That affords our customers a higher degree of control and assurance and gives them the opportunity to get technically superior applications and services. Importantly, our Next Generation Network brings together service delivery and the network in the ground. Mindset meets Capability.

Case Study: Klick Photopoint 

Images are the centre of our world... millions of people taking pictures everyday.

Regardless of what camera they use or what motivates the shot, they trust us to take care of their images.

In a fast paced industry, based on daily technological advancements and rapid trend transformation, it’s essential that we stay informed and connected.

Telecoms 2.0. helps us deal with our customers and their images, efficiently and rapidly.

Thanks to ntl:Telewest Business IPVPN service, all our stores are now connected to our head office.  This means that we share the same information which helps us to optimize business strategies and enhance productivity.

Of course, we’re also able to adapt to our customer’s changing needs and we’re always aware of the “bigger picture”. 

Case Study: Dollond & Aitchison 

At Dolland & Aitchison we have over 400 stores in the UK.  Our vision is to deliver personalised service to each and every one of our customers no matter where they are.

But to achieve our vision, we need to work with an organisation that shares and supports our customer service philosophy. And that’s why we’re working with ntl:Telewest Business. And by plugging into the Next Generation Network, we can connect all of our shops and online presence together, seamlessly.  Our customers will receive a premium service and our vision will have been achieved.

Case Study: West-Midlands Police 

West Midlands Police Force covers the three main areas of Birmingham, Coventry and Wolverhampton.  That’s a population of almost 2.63 million in an area of 348 square miles.” In order to police our communities effectively, we need a neighbourhood police strategy. In order to do their jobs, neighbourhood police officers need access to national systems as well as local systems such as email and briefing.

They may work out of local stations, but they still need the same access to information and resources as their colleagues based at headquarters. Because ntl:Telewest Business’s Metro Ethernet VPN solution is highly scalable and flexible, it has allowed West Midlands Police to deliver the same high-speed connectivity needed by our officers.

This means that our neighbourhood police teams now have access to the same ICT facilities as they would do if they were based at headquarters.

Conclusion 

So - that’s it! Telecoms 2.0 is not just about ‘more of the same but faster’ – and it’s not about the promise on delivering an idealised future. This will allow you to enhance the quality of your business proposition and it’s available today. We’re already seeing the benefit to our customers

And we expect much more of Business Britain to start enjoying the benefit of Telecoms 2.0. So, how do you get it? Talk to us.